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Returns & exchanges
Verify your order, choose what you need, and keep the label and return status in one place.
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New Zealand return postage
Arrange and pay for tracked postage at NZ Post after lodging your return online. Keep the receipt and add the tracking number to your return progress.
Submit the request within 30 days of the order date.
Return only items that are unworn, unwashed and free from odours.
Keep the original packaging and product tags with every returned item.
For fit checks, try only one garment on over clean underwear and leave the others unopened.
If several garments arrived together in one sealed packet, return that complete packet.
A same-style exchange must change the size. A genuinely different style may use any available size, including the original size label. We do not offer same-size exchanges solely for another colour or patterned style.
Change-of-mind returns showing signs of wear, washing or odour cannot be accepted and will be returned to you.
Lodge the return online before posting. New Zealand customers arrange and pay for tracked NZ Post postage to the supplied PO Box address and keep the tracking receipt. Private couriers cannot deliver to the PO Box. Frank and Beans covers delivery of an approved exchange back to New Zealand. Marketplace purchases must be returned through the marketplace where they were purchased.